Callen was recently named a recipient of the 2019 Guildmaster with Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of more than 700 eligible applicants, Callen is one of approximately 300 businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care, as the company received a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
“All of us at Callen are thrilled to receive this recognition from GuildQuality, honoring the commitment to service that we all strive to provide our customers on a daily basis,” said Phil Callen, owner. “For over 30 years, we have done remodeling and home improvement projects for tens of thousands of area homeowners with an emphasis on our unique approach to customer service. We will remain steadfast in providing the best in service to complement the superior products we expertly and skillfully install.”
In determining which businesses received the 2019 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.